Initial Disclosure Document (IDD)

We are providing you with this Initial Disclosure Document (IDD) to explain the scope of MortgageGym's services and costs. It is important that you read this as it explains the services you are being offered and how you pay for them.

  1. What mortgages we offer

    We offer mortgage products from the whole market, but not deals that you can only obtain by going direct to a lender. This applies to both first and second charge mortgages contracts.

  2. Which mortgage services we offer

    Our website will not provide a final recommendation or endorsement of any particular product or service provider but will provide you with an introduction to an adviser, who will provide you with further advice about particular products or service providers and, should you so instruct them, mediate a mortgage contract.

  3. What you pay us for our mortgage services

    We may receive an introducer's fee and/or commission from the adviser when you use our service to identify products or services which they make available to you.

  4. Who we are regulated by

    Mortgage Gym Limited, Building 3, Riverside Way, Camberley GU15 3YL is an Appointed Representative of Primis Mortgage Network, a trading name of First Complete Limited which is authorised and regulated by the Financial Conduct Authority.

    You can check First Complete's authorisation on the FCA's register by visiting the FCA's website or by calling on 0800 111 6768.

  5. What to do if you have a complaint

    If you wish to register a complaint, please contact us:

    If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. 0800 0234 567

  6. We are covered by the Financial Services Compensation Scheme (FSCS)

    You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

    Mortgages - Advising on or arranging house purchase finance: protection for 100% of £50,000.

  7. EC online dispute resolution platform

    We are required to provide you with details of the European Commission's online dispute resolution (ODR) platform which allows consumers to submit their complaint through a central site which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. In relation to MortgageGym, this is the Financial Ombudsman Service and you can contact them directly as shown in the contact details above.

    For more information about the EC ODR please visit

  8. Insurance

    You will not receive advice or a recommendation from us for non-investment protection products, covering pure protection such as Term Assurance, Income Protection and Critical Illness Cover, but we will provide you with an introduction to an adviser, who may provide you with further advice about non-investment protection products.

  9. General insurance

    You will not receive advice or a recommendation from us for general insurance contracts, such as Buildings and Contents and Mortgage Payment Protection Insurance but we will provide you with an introduction to an adviser, who may also provide you with further advice about general insurance contracts.

MortgageGym Initial Disclosure Document - version 5.0